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Transync AI Enterprise guide: Organizations allow you to conveniently manage unified membership top-ups for numerous members while benefiting from more favorable usage rates.

To get started, you will need to follow these steps:

1. Create a Transync AI account.
2. Create an organization within that account.
3. Invite your members and set up subscriptions for them.

Additionally, you can manage and view your invoices and track member usage through the administrative backend.

1. Create a Transync AI account. #

1. Open the Transync AI desktop, mobile, or web application, or simply open the website. https://app.transyncai.com
2. Log in using your email address or your preferred login method.
3. After you finish logging in, you will be directed to your personal workspace by default. All of your top-ups and duration cards will be applied within this personal workspace.

2. Create a business organization #

1. Open Transync AI and click on the Personal Center in the upper right corner.
2. Click to create an organization.
3. In the organization creation window, you can view the differences in benefits between an organization account and a personal premium account. On this page, please enter: Your organization’s name, The initial top-up amount

3. Invite members to join the organization #

3.1 Invite members to join #

1. Once the organization has been created, you will be automatically redirected to the organization’s dashboard page.
2. On the dashboard page, you can view your organization’s balance and track your discount progress based on total spending. Additionally, you can monitor the top-up and consumption history for every transaction made by the organization.
3. If the organization has a sufficient balance, click on “Invite New Member” and enter the member’s email address.
4. On the payment confirmation page, you can view the number of member invitations and the upcoming charge amount.
5. Clicking confirm will automatically send the organization invitation to the members.

3.2 Organization balance managementnagement #

Organization balances serve two primary purposes:

1. Subscriptions for Organization Members
   The balance is used to activate subscriptions for members within your organization. Please refer to our Enterprise pricing for specific member subscription rates. For members with active subscriptions, ensure the organization balance remains sufficient to guarantee that the next billing cycle can be correctly deducted.
2. Excess Usage Coverage
   Once a member has exhausted the included hours for their current month, any additional usage costs will be deducted directly from the organization’s balance.

3.3 Discount for meeting the spending threshold. #

The consumption-based discount is valid for one year. Once your organization’s spending reaches a certain threshold during that year, a discount will be applied to all subsequent charges. This includes:

1. Organization member subscription fees
2. Costs for additional usage time

In the following year, the discount level will automatically drop by one tier. However, if you have reached the highest tier, you will automatically receive a maximum discount of 10% in the subsequent year.

4. Member joins an organization (Member perspective) #

1. Regardless of whether they have already registered, the invitee will receive an invitation notification via their account’s associated email or SMS.
2. After the invitee logs in to the Transync AI application, they will receive a pop-up notification asking them to confirm whether they want to join the organization. They can confirm immediately through the initial pop-up. They can click “Decide Later” and complete the verification process at a later time within the Personal Center.
3. Once the invitee accepts the invitation, their workspace will automatically switch to the organization. Consequently, all subsequent expenses for these members will be covered by the organization.

5. Member management (Admin’s perspective). #

1. Switch to Member Stand. Here, you can view the organization’s balance and manage its members.
2. Here you can view the following member statuses:
3. Here, you can click “Add Member” to start a subscription.
4. If you wish to remove a member from the organization, that member must not currently be in an active membership period.

Status	Description	Actions
Subscribed	Member has a valid subscription and auto-renew is on. If it shows a specific number of remaining months, it means the membership will automatically renew after the current subscription expires. This typically occurs when a member is subscribed on an annual basis.	Cancel Subscription
Paused	Subscription is active until the end of the period, but auto-renew is disabled.	Resume
Joined	Member is in the organization, but the subscription has ended.	Start (Immediate billing)
Pending	Invitation sent, but the user has not yet accepted.	Resend / Revoke
Declined	The user has turned down the invitation to join.	Re-invite

6. Billing management #

6.1 Inovice #

1. If you need an invoice, you can click on the “Invoice” tab within the Billing section.
2. There are two different scenarios:
   • If you use Stripe (credit card payments):
     We will automatically send the invoice to your email address. You can also view your invoices directly in this section.
   • If you use Alipay:
     Please click here to contact our customer service. You will need to provide your billing information so that we can issue the invoice for you.

6.2 Cost table #

1. To view your Cost Table, click on “Billing” and then select “Cost Table.”
2. Here, you can monitor the duration used by every member of the organization for each translation task. You can also see whether the duration was deducted from their individual subscription account or from the organization’s balance.

6.3 Payment Setup #

1. To set up your payment method, you can switch to the Billing & Payment Setup section. Here, you can perform the following actions:
2. Automatic Top-up Binding: You can link a credit card and configure automatic top-up settings. For example, you can set the system to automatically recharge a specific amount whenever your balance falls below a certain threshold.
3. Balance Alerts: You can set up balance warnings. When your balance drops below a predefined value, we will automatically send an email to your inbox. This ensures that your organization’s overall business operations continue to run smoothly and steadily.

7. Settings #

7.1 Knowledge base #

1. In the Knowledge Base, you can set keywords and context that will be automatically applied to every translation task for all members within the organization. This provides a very convenient way to perform unified management of context and the knowledge base.
2. Organization members can also view this information within the AI Assistant located at the top of every translation task.

7.2 Settings #

In the general settings, you can manage the following options:

1. Set your organization’s name
2. Upload the organization’s logo
3. Exit the organization
4. Delete the organization