At Transync AI, security is not just a feature—it is fundamental to everything we build. Our security-first mindset guides our product development, infrastructure architecture, and organizational policies from the ground up, Please review our compliance report.
We handle all entrusted data—whether from our customers, their users, or partners—with the highest level of care and responsibility. By embedding security into our core, Transync AI is able to deliver innovative, reliable solutions without ever compromising on data protection or trust.
Compliance – GDPR #
We are doing our best to comply with the EU GDPR regulatory requirements.
Frequently Asked Questions #
Compliance Report #
GDPR roles and contractual framework
Transync AI acts as a data processor under the GDPR, while our customers act as the data controller, with respect to personal data processed through our services.
We provide a Data Processing Agreement (DPA) that is compliant with Article 28 of the GDPR, The DPA covers all relevant sub-processors involved in delivering the service and defines their obligations regarding data protection and security.
A GDPR-compliant Data Processing Agreement (DPA) is available upon request.
Data processing location / data residency
User data may be processed logically and physically in multiple regions depending on the service configuration, including the EU/EEA and other jurisdictions.
At present, Transync AI does not guarantee exclusive EU-only data residency, but we minimize cross-region processing where possible.
When data is processed outside the EU/EEA, this may involve limited categories such as:
- Audio streams for real-time processing
- Transcribed text
- Service metadata and operational logs
International data transfers
For any transfer of personal data outside the EEA, Transync AI relies on appropriate transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs).
Transfer Impact Assessments (TIAs) are performed where applicable, taking into account the nature of the data and the destination country.
Additional technical safeguards, including encryption in transit and at rest, are applied to mitigate transfer-related risks.
Sub-processors
Transync AI engages a limited number of sub-processors, such as:
- Cloud infrastructure providers
- AI speech recognition / translation service providers
- Monitoring and logging service providers
These sub-processors may process data in different jurisdictions, depending on their infrastructure.
We maintain a sub-processor management policy, and customers are notified in advance of material changes, with the right to object where required by law.
Use of data for AI training
Transync AI does not use customer data (inputs or outputs) for training its own AI models.
This restriction is contractually enforced and applies equally to external AI service providers engaged by Transync AI.
Customer data is processed solely for the purpose of providing the contracted services.
Data deletion and backups
User data can be deleted through the following methods:
1. Self-service deletion: Users can manually delete their data within the application’s Personal Center.
2. Account termination: Users can perform a complete data deletion by selecting the “Delete Account” option located at the bottom of the Personal Center.
Data stored in active systems is removed promptly.
Backups, where applicable, are subject to defined retention periods and are isolated from production systems.
Backup data is overwritten or expired automatically according to retention policies.
Information security
Transync AI implements industry-standard security measures, including:
- Encryption at rest and in transit
- Role-based access control (IAM)
- Multi-factor authentication (MFA)
- Environment separation between production and testing
Security reviews and vulnerability assessments are conducted periodically.
Data subject rights
Transync AI supports customers in fulfilling GDPR data subject rights requests, including access, rectification, and deletion.
Requests are handled without undue delay, and responses are typically provided within GDPR statutory timelines, subject to customer validation and scope.
Privacy and Security #
Your privacy and data security always come first. Transync AI delivers enterprise-grade protection for your voice, text, and meeting data.
1. Comprehensive Encryption System #
All voice and text data are protected with industry-leading encryption, including end-to-end AES-128 encryption, TLS 1.3 secure transmission, ensuring your translation, transcription, and meeting data remain fully secured at all times.
2. Immediate Voice Data Deletion #
All audio is immediately deleted after processing and never stored; the raw audio is unrecoverable, eliminating any risk of voice-data exposure. Only processed text is retained for translation or meeting summaries, You can delete this text at any time, and it remains fully encrypted under strict access control.
3. No Use for AI Training #
Transync AI guarantees that user data is never used for AI model training—including internal optimization, commercial training, or third-party model updates—unless the user explicitly opts in; your data will never be used for training by default.
4. Communication & Network Security #
Our multi-layer network security architecture includes firewalls, DDoS protection, intrusion detection, anomaly monitoring, and strict least-privilege access control, ensuring all communication channels, API calls, and backend services operate within a secure and protected environment.
We are making our best efforts to comply with legal and regulatory requirements, including GDPR and data security standards in other regions worldwide. For example, we are currently working toward obtaining our ISO 27001 and SOC2 Type II certifications.
Please evaluate our measures carefully. If our data security protocols do not meet your specific requirements, we ask that you either:
- Contact us via email: support@transyncai.com
- To avoid potential legal disputes, please refrain from making a purchase until we have met all of your requirements.
