--- title: How to Recharge and Request a Refund description: "### **How to Recharge and Refund** in Transync AI **Transync AI** uses a flexible **Membership + Time Card** billing model that gives you control over translation time and costs. This recharge and refund guide explains how to recharge a membership,…" url: "https://www.transyncai.com/th/docs/how-to-recharge-and-refund/" updated: "2026-11-10" category: "Account & Billing" --- # How to Recharge and Request a Refund ### **How to Recharge and Refund** in Transync AI **Transync AI** uses a flexible **Membership + Time Card** billing model that gives you control over translation time and costs. This recharge and refund guide explains how to recharge a membership, buy a Time Card, check your remaining time, cancel a subscription, request a refund, and get an invoice. You can also check our [pricing](https://www.transyncai.com/pricing/). Most billing options are in **Settings**. To open Settings, click the **profile icon** in the upper-right corner of the main screen. ![Transync AI desktop main screen with the profile icon in the upper-right corner highlighted.](https://www.transyncai.com/wp-content/uploads/2026/11/transync-ai-desktop-profile-icon-open-settings.jpg) #### **1. How to Recharge a Membership** A **membership plan** includes **10 hours of usage time** per month. Once your membership expires, all benefits and remaining time will **become invalid**, so please plan your usage in advance. You can recharge your membership from: - The **time menu** in the top navigation bar of the Transync AI app: click the clock icon to see your remaining time, then click **Upgrade**. - The **membership card** in **Settings → General**. ![Transync AI time menu opened from the clock icon in the top navigation bar, showing remaining time, membership status, Time Card balance, and the Upgrade button highlighted.](https://www.transyncai.com/wp-content/uploads/2026/11/transync-ai-top-bar-time-menu-upgrade.jpg) Click the clock icon in the top bar, then click Upgrade. **Important:** An **annual membership** equals purchasing **12 monthly memberships** at once. However, the usage time for each month remains **valid only during that specific month** and does not carry over. #### **2. How to Recharge a Time Card** Only **active members** can recharge **Time Cards**. You can buy one from either place: - **Settings → General**: click **Buy Time Card** on the membership card. - **Settings → Subscription**: under **Need more translation time?**, click **Buy Time Card**. ![Transync AI membership card in Settings showing used translation time, remaining time, Manage subscription, and the Buy Time Card button.](https://www.transyncai.com/wp-content/uploads/2026/11/transync-ai-settings-membership-card.jpg) Buy a Time Card from the membership card in Settings → General. **Policy Notes:** - Time cards **never expire**, but they will be **frozen when your membership ends**. - Once your membership is renewed, your time card hours will **reactivate automatically**. - Transync AI always consumes time in the following order: 1. **Membership hours** (expire monthly) 2. **Time card hours** (do not expire) #### **3. Viewing Remaining Time** Open **Settings → General**. The membership card shows: - Your plan name, renewal or expiration date, and auto-renew status - **Used translation time** - **Remaining time**, including membership hours and Time Card hours Hover over the remaining time bar (or tap the **?** icon on mobile) to see **balance details**: remaining membership time with its expiration date, and remaining Time Card hours, which are effective during your membership. ![Transync AI balance details showing remaining membership time with its expiration date and remaining Time Card hours.](https://www.transyncai.com/wp-content/uploads/2026/11/transync-ai-settings-membership-balance-details.jpg) Balance details show membership time and Time Card hours separately. To review how much time each meeting used, see the Usage section in [How to Manage Translation Records](https://www.transyncai.com/docs/how-to-manage-translation-records/). #### **4. How to Cancel and Request a Refund** Open **Settings → Subscription** to see your plan, billing period (for example, Monthly), and renewal date. From there: - **Stripe (credit or debit card)**: click **Manage subscription**, update your card under **Payment Method → Update payment details**, or click **Cancel subscription**. - **Apple App Store or Google Play**: click **Manage subscription** to open the store's subscription settings, where you can change or cancel the plan. See Apple's guide to [cancel a subscription from Apple](https://support.apple.com/en-us/118428) or Google's guide to [cancel a subscription on Google Play](https://support.google.com/googleplay/answer/7018481). - **Organization members**: your subscription is managed by your organization. Contact your administrator for changes. ![Transync AI Settings Subscription page for a Stripe plan with Manage subscription, Payment Method, Cancel subscription, and Buy Time Card.](https://www.transyncai.com/wp-content/uploads/2026/11/transync-ai-settings-subscription-stripe.jpg) Manage, update, or cancel a Stripe subscription in Settings → Subscription. On iPhone, if a previous App Store purchase is not showing, open **Settings → Subscription** and tap **Restore Purchase**. ![Transync AI mobile Subscription page with the Restore Purchase option highlighted.](https://www.transyncai.com/wp-content/uploads/2026/11/transync-ai-mobile-subscription-restore-purchase.jpg) Restore eligible App Store purchases on iPhone. If you delete your Transync AI account and the account has an active Stripe subscription, Transync AI will automatically attempt to cancel that Stripe subscription during account deletion. If your experience doesn’t meet expectations, please **contact us directly** — we will issue a **no-questions-asked refund**. 💬 Please contact our support team rather than leaving negative reviews on social media or app stores — we’re committed to resolving all issues quickly and transparently. If you use**Alipay**for your subscription. 1. Open settings: Launch Alipay, tap "My" in the lower right corner, then tap the gear icon in the upper right (Settings). 2. Manage payment settings: Select "Payment Settings" to enter the payment management page. 3. Turn off auto-renewal: Tap "Auto-renewal/Password-free Payments" and find the subscription you want to cancel. 4. Confirm cancellation: Tap the corresponding item, choose "Turn off service," and complete the cancellation. ![Manage subscription in Alipay](https://www.transyncai.com/wp-content/uploads/2025/10/sub-1-1-1024x558.png) #### **5. How to Get an Invoice** The process for obtaining invoices depends on your **payment channel**: - **Apple App Store / Google Play:** The respective app store will automatically send an **invoice or receipt** to your **store email address**. Transync AI **does not issue invoices** for these transactions. - **Stripe (Credit or Debit Card Payments):** **Stripe** will automatically email your **invoice** to the payment email address used during checkout. Transync AI **does not issue separate invoices** for these payments. - **Alipay:** If you purchased through **Alipay** and require an invoice, go to **Settings → Help & Academy → Support** and provide your invoice title, email address, and payment amount. Our support team will issue your invoice **within one business day**. ![Transync AI Settings Help and Academy page with the Support option highlighted.](https://www.transyncai.com/wp-content/uploads/2026/11/transync-ai-settings-help-academy-support.jpg) Contact Support from Settings → Help & Academy. To review past purchases in your personal workspace, open **Settings → Order History**. #### **Recharge and Refund FAQ** **Can I get a refund after I recharge?** Yes. If Transync AI doesn’t meet your expectations, contact our support team for a no-questions-asked refund. For App Store or Google Play purchases, you can also request a refund through the store. **Do Time Cards expire?** No. Time Card hours never expire, but they are frozen while you don’t have an active membership and reactivate automatically when you renew. **Where can I see my recharge and refund history?** In your personal workspace, open **Settings → Order History** to review past purchases. For store purchases, you can also check the receipts in your App Store or Google Play account. You can find all the information to [contact us](https://www.transyncai.com/docs/contact-us/) on this page.