{"id":1919,"date":"2025-10-15T13:10:59","date_gmt":"2025-10-15T05:10:59","guid":{"rendered":"https:\/\/www.transyncai.com\/?post_type=docs&#038;p=1919"},"modified":"2026-08-11T19:42:36","modified_gmt":"2026-08-11T11:42:36","password":"","slug":"contact-us","status":"publish","type":"docs","link":"https:\/\/www.transyncai.com\/fr\/docs\/contact-us\/","title":{"rendered":"Contactez-nous"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Nous sommes l\u00e0 pour vous aider avec toutes vos questions sur <strong>Transync AI<\/strong>Vous pouvez contacter notre \u00e9quipe d&#039;assistance des mani\u00e8res suivantes:<\/p>\r\n\r\n\r\n\r\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">1. E-mail (recommand\u00e9)<\/h3>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Pour la plupart des demandes, veuillez nous contacter par courriel. Notre \u00e9quipe r\u00e9pondra \u00e0 votre message sous un jour ouvr\u00e9.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>support@transyncai.com<\/strong><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Heures d&#039;assistance :<\/strong><\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n    <li>Fuseau horaire: UTC+8<\/li>\r\n    <li>D\u00e9lai de r\u00e9ponse: Dans un d\u00e9lai d&#039;un jour ouvrable<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">2. Contactez le service commercial pour les \u00e9quipes<\/h3>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Vous envisagez d&#039;utiliser Transync AI avec votre \u00e9quipe\u00a0? Parlez-nous de votre entreprise et de vos besoins. Nous vous enverrons les ressources n\u00e9cessaires \u00e0 la configuration et vous recontacterons dans les plus brefs d\u00e9lais.<\/p>\r\n\r\n\r\n\r\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\r\n    \r\n    <div class=\"wp-block-button\">\r\n        <a class=\"wp-block-button__link has-background wp-element-button\"\r\n           style=\"border-radius:6px;background-color:#ff4d24;padding:12px 24px\"\r\n           href=\"https:\/\/www.transyncai.com\/fr\/contact-sales\/\">\r\n            Contactez le service commercial\r\n        <\/a>\r\n    <\/div>\r\n    \r\n<\/div>\r\n\r\n\r\n\r\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">3. Assistance WeChat (pour les utilisateurs chinois)<\/h3>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Si vous \u00eates situ\u00e9 en Chine, vous pouvez scanner le code QR du service client WeChat pour nous contacter directement.<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image size-full is-resized\">\r\n    <img loading=\"lazy\" decoding=\"async\" width=\"368\" height=\"364\"\r\n        class=\"wp-image-1558\"\r\n        style=\"width:237px;height:auto\"\r\n        src=\"https:\/\/www.transyncai.com\/wp-content\/uploads\/2025\/09\/\u5fae\u4fe1\u56fe\u7247_20250909105234_36460_99.png\"\r\n        alt=\"Code QR du service client WeChat de Transync AI\"\r\n srcset=\"https:\/\/www.transyncai.com\/wp-content\/uploads\/2025\/09\/\u5fae\u4fe1\u56fe\u7247_20250909105234_36460_99.png 368w, https:\/\/www.transyncai.com\/wp-content\/uploads\/2025\/09\/\u5fae\u4fe1\u56fe\u7247_20250909105234_36460_99-300x297.png 300w, https:\/\/www.transyncai.com\/wp-content\/uploads\/2025\/09\/\u5fae\u4fe1\u56fe\u7247_20250909105234_36460_99-12x12.png 12w, https:\/\/www.transyncai.com\/wp-content\/uploads\/2025\/09\/\u5fae\u4fe1\u56fe\u7247_20250909105234_36460_99-100x100.png 100w\" sizes=\"auto, (max-width: 368px) 100vw, 368px\" \/>\r\n<\/figure>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Heures d&#039;assistance :<\/strong><\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n    <li>Fuseau horaire: UTC+8<\/li>\r\n    <li>Horaires de travail : du lundi au vendredi, de 19h00 \u00e0 20h00<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Nous n&#039;offrons actuellement pas d&#039;assistance client en temps r\u00e9el ni d&#039;assistance t\u00e9l\u00e9phonique. Veuillez nous laisser un message\u00a0; nous vous r\u00e9pondrons pendant nos heures d&#039;ouverture.<\/p>\r\n\r\n\r\n\r\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">4. Avis important<\/h3>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Pour tout <strong>probl\u00e8mes li\u00e9s au paiement ou techniques<\/strong>, soyez assur\u00e9 que nous traiterons votre demande correctement.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Nous vous prions de bien vouloir <strong>ne pas laisser de commentaires n\u00e9gatifs<\/strong> Veuillez nous contacter avant de publier des informations sur les r\u00e9seaux sociaux ou les plateformes de t\u00e9l\u00e9chargement d&#039;applications. Notre \u00e9quipe s&#039;engage \u00e0 r\u00e9soudre chaque probl\u00e8me avec soin et transparence.<\/p>\r\n\r\n\r\n\r\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Nous sommes l\u00e0 pour r\u00e9pondre \u00e0 toutes vos questions concernant Transync AI. Vous pouvez contacter notre \u00e9quipe d&#039;assistance par les moyens suivants\u00a0: 1. E-mail (recommand\u00e9). Pour la plupart des demandes, veuillez nous contacter\u2026<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[177],"doc_tag":[],"class_list":["post-1919","docs","type-docs","status-publish","doc_category-getting-started"],"year_month":"2026-08","word_count":196,"total_views":"0","reactions":{"happy":"18","normal":"0","sad":"4"},"author_info":{"name":"TransyncAI","author_nicename":"transyncai","author_url":"https:\/\/www.transyncai.com\/fr\/author\/transyncai\/"},"doc_category_info":[{"term_name":"Getting Started","term_url":"https:\/\/www.transyncai.com\/fr\/docs-category\/getting-started\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.transyncai.com\/fr\/wp-json\/wp\/v2\/docs\/1919","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.transyncai.com\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.transyncai.com\/fr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.transyncai.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.transyncai.com\/fr\/wp-json\/wp\/v2\/comments?post=1919"}],"version-history":[{"count":8,"href":"https:\/\/www.transyncai.com\/fr\/wp-json\/wp\/v2\/docs\/1919\/revisions"}],"predecessor-version":[{"id":5945,"href":"https:\/\/www.transyncai.com\/fr\/wp-json\/wp\/v2\/docs\/1919\/revisions\/5945"}],"wp:attachment":[{"href":"https:\/\/www.transyncai.com\/fr\/wp-json\/wp\/v2\/media?parent=1919"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.transyncai.com\/fr\/wp-json\/wp\/v2\/doc_category?post=1919"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.transyncai.com\/fr\/wp-json\/wp\/v2\/doc_tag?post=1919"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}