Tech Support
common problems
What languages are supported?
10 languages support: covering Chinese, English, Japanese, Korean, Russian, French, German, Spanish, Italian, Cantonese, multi-language flexible switching.
How are subsequent fees charged?
Sign up now and get 40 free minutes, for more details, please check the pricing page on the website: https://transyncai.com/pricing
How do I contact customer service?
How do I export minutes?
After logging in to Tongyin Translation, click the Personal Center button in the upper right corner to see the list of meeting minutes. After clicking into the meeting minutes, you can view the original text and AI minutes, and click the copy function in the page to export.
How do I use simultaneous translation?
Now you can visit our application website:https://app.transyncai.comYou can use the web version directly, or go to the Apple App Store/official website to download our App version.download address. After logging in with your cell phone/email, confirm the source and target language of the translation, and click the start button at the top to start speaking directly.
隐私协议与服务协议?
隐私协议:
英文版:https://www.transyncai.com/privacy/
中文版:https://www.transyncai.com/privacy-zh/
服务协议:
英文版:https://www.transyncai.com/terms-of-service/
中文版:https://www.transyncai.com/terms-of-service-zh/