Tech Support
common problems
What languages are supported?
10 languages support: covering Chinese, English, Japanese, Korean, Russian, French, German, Spanish, Italian, Cantonese, multi-language flexible switching.
How are subsequent fees charged?
Sign up now and get 40 free minutes, for more details, please check the pricing page on the website: https://transyncai.com/pricing
How do I contact customer service?
If there are related business cooperation, or any technical support issues, you can send an email to: support@transyncai.com
How do I export minutes?
After logging in to Tongyin Translation, click the Personal Center button in the upper right corner to see the list of meeting minutes. After clicking into the meeting minutes, you can view the original text and AI minutes, and click the copy function in the page to export.
How do I use simultaneous translation?
Now you can visit our app website: https://app.transyncai.com to use the web version directly, or you can go to Apple and Android app stores to download our App version. Once you have logged in using your phone/email, confirm the source and target language of your translation and click on the start button at the top to start speaking directly.
